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Tether Health Group — home

Support

How to reach us — and where to get help now.

Help with the Tether Health app and its programs, including BreatheFree. In a craving or a crisis, the people below can help right now; here is how to reach us about everything else.

If you need help right now

Free, confidential help is available today.

You do not need to wait for us. Trained quitline counsellors provide free and confidential support, and they are available now.

Quitline numbers route to United States services and connect callers to their state's quitline. Services and hours may vary.

Contact

Write to the right inbox.

Support questions go to the support address below. For privacy, security, partnerships, careers, finance and general company matters there is a dedicated address for each.

Email ussupport@tetherhealthgroup.com

Other addresses

Clinical and research

Content review, evidence questions, and shaping which health area we build next.

Privacy and security

Data questions, privacy requests, and responsible disclosure of a security issue.

Accessibility

Barriers you hit on this site or in our products, and what would fix them.

Please do not send medical details or personal health information by email. Email is not a secure channel, and we are not able to give medical advice.

Questions about the Tether Health app

What is Tether Health?

Tether Health is one app with 11 programs, one for each area of health. BreatheFree, for tobacco and nicotine, is one of them. Seeall 11 programs and where each one stands.

How do I get help with the app?

Email support@tetherhealthgroup.com. It helps to include the app version, shown at the bottom of Account. Please do not include medical details.

I forgot my password.

On the sign-in screen, tap "Forgot password?" and enter your email address. If an account exists for that address, a reset link is sent to it. If you signed in with Apple or Google, tap "Continue with Apple" or "Continue with Google" instead.

How do I get a copy of my data?

In the app, open Account, then "Your data", and choose an export.

How do I delete my account and data?

In the app, open Account, then "Your data", then "Delete account and all data". The full steps, including what to do if you cannot sign in, are on the account deletion page.

How is my information handled?

No ads, and we never sell your health data. The details are in the Tether Health app privacy policy.

Is the app medical advice?

No. The app does not diagnose, treat or prescribe, and it does not replace your clinician. If you need help right now, use the numbers at the top of this page.

Questions about BreatheFree

Can I use BreatheFree today?

Not yet. BreatheFree is in development for Android first. It is not available to download or use.

How do I join the testing list?

Use the waitlist form below and say in the message box that you would like to test BreatheFree on Android. Testing has not opened yet. When it does, we may write to the address you give us to ask whether you would like to take part. Joining does not guarantee a place.

What about other platforms and the other health areas?

We are starting with Android. The other programs in the Tether Health app are prototypes, a proposal or planned, and none of them is available to use.

Waitlist

Want to hear about BreatheFree for Android?

Join the waitlist. We will write to you when we have news. If we open Android testing, we may ask whether you would like to take part. Testing has not opened yet.

Please do not include medical details. This message travels by ordinary email. Want to test an Android version if we offer one? Say so here.

We use your address to reply about the waitlist and nothing else. No marketing lists, no third-party trackers, and we never sell contact details. Read the privacy notice.